Wandering Yogi FAQ’s
WANDERING YOGI MATS
What are Wandering Yogi mats made of?
All Wandering Yogi mats are made of eco-friendly, biodegradable natural tree rubber with a microfiber suede top (don't worry, this is a vegan man-made fabric) that is wear-resistant, stain-resistant and soft-to-touch.
Are there any nasties in your yoga mats?
Our yoga mats are free from all nasties, including latex, silicone, toxic glue, phthalates, PVC or chlorine.
Are the Wandering Yogi mats grippy?
Our 2-in-1 yoga mat design has a natural tree rubber base with an absorbent microfiber top. The microfiber top absorbs any sweat so you don't have to worry about slipping, so there’s no need to cover the mat with a towel that bunches up and moves around during your practice! If you have really dry hands or feet, lightly spray water on the top surface of the mat or on your hands and feet to create a stickier resistance.
What is the difference between a standard mat and a travel mat?
Both mats are the same height (173cm) and width (61cm), which is pretty standard in the yoga mat world, but the travel mat is thinner and weighs less. Our Luxury yoga mat is (3mm) thick and weighs (2.2kg) and are popular for yogis to use in their local practice, giving more cushion and support under your feet. Our Travel yoga mats are (1.5mm) thick and weigh (1.5kg) and are popular for yogis who practice on the move as the mat can be conveniently folded up and carried around with ease.
Note - minor variances can occur in the size and weight of each product.
How do I take care of my Wandering Yogi mat?
We recommend wiping your yoga mat with a clean wet towel. Alternatively, your yoga mat can be washed separately in the washing machine using a gentle cold cycle. You can hang your yoga mat up to dry or wrap it in a towel and squeeze out the excess water to speed up the drying process. Do not use bleach or place in the tumble dryer - this may damage your yoga mat.
The item I want is sold out, but I really want it!
If you are looking for a specific item and it is showing as sold out, please get in touch via our “Contact Us” page and we will let you know when we expect more stock to arrive. We would recommend making a purchase (which acts as a pre-order) to ensure that you are at the front of the queue and receive the item as soon as it is back in stock.
What payment methods are accepted?
We accept Visa, Mastercard, American Express credit and debit cards. You can also pay via PayPal. All prices on our site are stated in Australian dollars (AUD).
How long will it take to receive my order?
Orders are dispatched either the same or next day from our warehouse based in Melbourne, Australia. Delivery times will depend on which shipping method you select and where the product is being shipped to.
- Free Standard Shipping across Australia (2-5 working days)
- International Shipping (3-10 days)
Note – for international deliveries there can be the occasional customs or courier delay which may occasionally affect the above delivery timeframes.
How much does delivery cost?
- Free Shipping across Australia (2-5 working days)
- International Shipping (3-10 days) at $25 for Travel mats and $50 for Luxury mats.
International shipping costs are calculated based on weight, therefore orders under 2kg (i.e. Travel mats) are charged at a flat rate of $25, and orders over 2kg (i.e. Luxury mats) are charged at a flat rate of $50.
How can I track my order?
You will receive a purchase confirmation email once your payment has been processed. Once the order has been dispatched you will receive a delivery confirmation email containing a delivery estimate, a tracking number and details for where you can track your order. You will be notified if there will be a delay to your order.
International orders - will I have to pay any duties or taxes on top of my order?
If you are ordering from outside of Australia, you will be liable for all import duties, customs and taxes levied by your country your order is being shipped to. These will be due at the point of, or after delivery. Wandering Yogi is not liable for these charges. If you are unsure of the charges and whether you will be affected, please contact your local customs office to find out more information.